Tweet
-
-
info: “Please wait for an agent to respond. You are currently '12' in the queue.
info: All agents are currently assisting others. Thank you for your patience. An agent will be with you shortly. You are currently '12' in the queue.
info: All agents are currently assisting others. Thank you for your patience. An agent will be with you shortly. You are currently '12' in the queue.
info: All agents are currently assisting others. Thank you for your patience. An agent will be with you shortly. You are currently '9' in the queue.
info: All agents are currently assisting others. Thank you for your patience. An agent will be with you shortly. You are currently '5' in the queue.
info: All agents are currently assisting others. Thank you for your patience. An agent will be with you shortly. You are currently '1' in the queue.
info: Privacy Statement
You are now chatting with 'Brady D'.
you: Hello?
Brady D: Thank you for contacting Xbox Customer Support, Jarell. How is your day going so far?
you: bAD
you: ARE YOU REAL?
Brady D: I am real - yes. And I'm sorry that things are bad. I'll do my best to help you sort things out real quick.
Brady D: It sounds like you can't recover your gamertag or sign in. Is this correct?
you: YES
you: "The e-mail address or password you entered is not valid. Please try again."
Brady D: Thank you.
Brady D: What is your gamertag, Jarell?
you: BlackMagicSnake
Brady D: Cool - give me just one moment to review your account real quick.
you: no really it's cool. I got all fucking day
Brady D: Please try and not use curse words in chat.
you: please try and hurry up
Brady D: I'm going as fast as I can, Jarell. I assure you.
Brady D: Which email are you trying to use to download the profile?
you: jarelll@yahoo.com
Brady D: Please click HERE & follow the 'Can't access your account' option to reset your password
you: I don't see "can't access your account"
Brady D: It's right underneath the Sign In portion of the screen.
Brady D: So if you're already signed in, you'll need to sign out before you can see it.
you: ok now what
you: I reset it
you: How do I get an xbox support job? Seems pretty damn easy
you: just sit there and do nothing
you: and talk like Hal
Brady D: Jarell, I apologize that I don't respond immediately. I am working with another customer as well, so there may be minor pauses.
Brady D: Once the password is reset, please go to your Xbox console & visit Settings>System Settings>Storage, then highlight Hard Drive & press the Y button to access Device Options.
Brady D: From there, clear your System Cache three times, followed by powering the console off and back on.
you: then?
Brady D: Then try and download your profile again.
you: If this doesn't work, I will hunt you down.
you: how the fuck do you even clear something 3 times in a row?
Brady D: Microsoft operates a zero tolerance approach to abusive or threating behavior. As such I must advise that if you continue to be abusive or threatening I will close this chat session.
info: Your chat transcript will be sent to jarell@yahoo.com at the end of your chat.
Brady D: You clear the cache using the instructions that I provided, and do it three times.
you: lol at zero tolerance to threatening behavior. Have you ever played CallofDuty?
Brady D: Were you able to complete the steps that I provided, Sir?
you: I will be filing a formal complaint about you. Mr. Brady D
Brady D: That is your decision to make. I'm simply trying to help you, Jarell.
Brady D: You are being very un-kind by swearing after I asked you not to, as well as threatening to hunt me down if it doesn't work.
Brady D: That is not something that we condone, Sir.
you: I'm sorry, I've just had a bad day.
you: and you're making it worse by taking all day to respond
Brady D: I was replying as quickly as I could.
you: I pay like 60 dollars a year for XBL, and this the customer service I get?
Brady D: Please, Sir, let's finish the steps that I have provided so that we can get everything working properly for you.
Brady D: Have you finished the steps that I provided?
you: yes. now what
Brady D: Did the profile download this time?
you: Yes. bye
It actually didn't but I was tired of waiting, so I went to sleep.Comment
-
Did your account get stolen?
Comment
-
No, some weird security check or something.
I tried to log in Thursday and it tells me I need to enter my microsoft password, cool except for it didn't work. Deleted the profile from my console and tried to recover, still didn't work. Recovered on my brothers console(it worked), put the profile on a USB then tried on mines and again it didn't work. Changed microsoft password, got confirmation emails blah blah blah it still didn't work. Did some Google research and apparently it's been happening to random people over the years. I don't mind the problem and it's easily fixable, the thing that "pisses" me off about this is that even though the support guys clearly know the solution, it's posted nowhere on Xbox.com
Reminds me of the time when people were having problems playing MW3 online. Neither Xbox or Infinity Ward formally addressed the problem. So you had a lot of people(not wanting to waste money or time) who weren't sure if they should buy another disc, send in the console for repairs or what.
Got if fixed this morning.
You are now chatting with 'Farley'.
Jarell: G'day sir
Farley: Thank you for contacting Xbox Customer Support, my name is Farley and I will be assisting you today. Please give me a moment to review your comments. If you have any questions or concerns along the way, be sure to let me know, I'm here to help! I appreciate your patience. In the mean time, how are you doing today?
Jarell: bad
Farley: I'm sorry to hear that Jarrell, I sure hope things get better for you soon.
Farley: I see you are having issues recovering your profile to your Xbox, is that correct?
Jarell: yep
Jarell: won't accept my password, even though I obviously know it.
Jarell: IT works on my brothers console, but not mine.
Farley: I will definitely do everything I can to assist you with that. Were you able to sign in on www.xbox.com?
Jarell: yes
Farley: How far do you get when you attempt to download your profile?
Jarell: It wont accept my microsoft password for the account
Farley: Are you in front of your Xbox right now?
Jarell: yes
Farley: Let's take a look at your hard drive. From the dashboard, please go to: Settings > System > Storage > Hard Drive > Gamer Profiles > select your gamer tag then select Delete. On the next screen select “Delete Profile Only.” It is important you select "Delete Profile Only," so you don't lose any saved games.
Jarell: ok. done
Farley: Excellent, now we are going to clear your system cache. Back out to Storage, highlight the Hard Drive, (do not go into the Hard Drive) and press the "Y" button. Select, "Clear System Cache." When the next window pops up, select "YES." Let’s do this step three times please.
Jarell: ok. now what
Farley: Excellent, let's see if we can download your profile now. Press the guide button (big silver button with a green X in the center of your controller) and select "Download Profile."
Farley: Just let me know how that goes.
Jarell: yes yes yes it works.
Jarell: you're my hero.
Farley: Outstanding, glad to hear we could get you back to gaming today Jarrell. Is there anything else I can assist you with?
Jarell: Do you know anything about girls?
Farley: I'm married and have two 6-year old daughters (twins), so I guess I know a little bit.
Jarell: pics?
Farley: We're camera shy, sorry.
Jarell: What do you get your wife for valentines day?
Farley: Flowers, chocolates, a book that I know she'll like (she majored in literature), and I make a personalized card for her.
Farley: The best Valentine's Day gifts are the ones that show your special someone that you truly understand and care for her.
Farley: Did you need any more help with your Xbox?
Jarell: yes
Jarell: there's a girl I like on xbl
info: Your chat transcript will be sent to jarelll@yahoo.com at the end of your chat.
Jarell: should I Send her microsoft points?
Farley: If she loves to game then that might be a good way to show that you really understand her. I would definitely recommend talking to her first and making sure that she feels the same way about you.
Jarell: Thanks for the advice. I talked to a support guy named BRady last night
Jarell: he was mean
Farley: I'm sorry to hear that. Technically speaking girl problems fall outside of our support boundaries, but I want to make sure customers have a great experience with Xbox LIVE in every way humanly possible.
Farley: Is there anything else I can assist you with today Jarrell?Comment
-
Yeah, I think I know what you're talking about. That shit was annoying as fuck. It kept asking me to link a phone number but when I entered my number it said it was already on file and wouldn't let me go past the step. So fucking dumb.
Comment
-
Tropico 4 is so good.Comment
-
Preordered my copy of Bioshock: Infinite (I know it comes out at Midnight but I didn't feel like going back to the bank) and Defiance today.
The guy at the store tried the hard sell for Infinite ("You can save a few bucks after getting the guide, etc.) and Defiance ("You can save $20 and get the guide, some postcards, a statue...") but I held strong.
Now to play the waiting game.Comment
-
Finally got Silent Hill Downpour on the ps3 from gamefly for 12.99Comment
-
-
12 minutes of Michael Pachter? I'd rather repeatedly flick myself in the testicles.Comment
-
silly me....3 hours into BioShock Infinite, 2 hours in to Gears of War, and 1 hour into Tomb Raider....doh!
Comment
-
Skullgirls gets third 'mystery character,' more from Indiegogo drive
Last month, the developers of Skullgirlslaunched a crowdsourcing campaign, asking for $150,000 to introduce a single new character into the game.
That campaign has now come to a close. The final tally?
$829,829.
Wow.
The whopping contribution from fans means that the game won't just be getting a single new character. It'll be getting five of them, four story modes, six new stages and nine voice packs.
Here's the complete rundown of everything that's being added to the game now the campaign is closed:
First Character: SquiglySecond
Character: Big Band
Third Character: By Fan Vote
Fourth Character: By Fan Vote
Fifth Character: Robo-Fortune
Squigly's Stage
Squigly's Story
Big Band's Stage
Big Band's Story
Fan-selected Character #1's Stage
Fan-selected Character #1's StoryMode
Fan-selected Character #2's Stage
Fan-selected Character #2's StoryMode
Bonus Stage: River King Casino
Bonus Stage: Glass Canopy
Voice Pack: "Republican Double"
Voice Pack: "Robo-Fortune"
Voice Pack: "Female Announcer"
Voice Pack: "Salty Parasoul"
Voice Pack: "Drunk FGC Commentator"
Voice Pack: "Valley Girl Painwheel"
Voice Pack: "Saxploitation"
Voice Pack: "Anime Peacock"
Voice Pack: "Real Soviet Announcer"
Topping off the feel-good story is the fact that the developers of the My Little Pony: Fighting Is Magic game will be getting the Skullgirls engine, for free, to use in their own game.
Well played, everyone. Well played.
Indeed
Comment
-
I played some Spec Ops: The Line a bit yesterday. I may have done some bad things.Comment
Comment