People like drama they can understand. I don't think the casual fan cares about the drama regarding whether or not something was offensive or defensive pass interference. The casual fan doesn't know the difference between the two, really. They want drama in terms of personalities or solid football, not drama based on a 15 yard penalty being given 27 yards instead.
how about the increased number of fighting on the field and the refs inability to control that.....even casual fans like Senser, W2B and Nahste can see that.